Field Service Technician Wanted

ETA Technology Services has specialized in providing technical support to schools and businesses in the SE Wisconsin area for over 10 years. Our Jackson office is growing and in need of a Field Service Technician to provide ongoing support to computer users at all locations in a courteous and professional manner. This position requires some experience but we will train the right person if you show the ability to work independently or collaboratively to identify and troubleshoot a wide range of technology-related issues.

To excel within this position you will need to be able to:
• Maintain, analyze, troubleshoot, and repair computer systems, hardware and computer peripherals and networks
• Must be well versed in resolving all common computer problems including viruses, spyware, slow performance, errors, email client set-up, software installation and configuration, wireless networks, and peripheral problems
• Communicate technical issues in a manner which non technical individuals can understand
• Provide exceptional customer service through verbal and written medium
• Stay motivated and able to work independently
• Take ownership for problems and follow through to resolution
• Excellent multitasking skills
• Ability to research and resolve unfamiliar situations
• Identify, analyze, and repair failures, and replace parts as needed
• Understand networked environments
• Take direction with a positive attitude and work well in a team environment
• Reason logically and problem solve
• Perform well under stress and in the event of crisis
• Maintain focus in midst of frequent interruptions
• Take ownership of tasks and ensure complete and timely resolutions
• React productively to change and handle other tasks assigned due to changing environments
• Comply with agency policies
• Lift 35 pounds and work in computer/communications equipment closets or other confined places

This is a full-time position. Days and hours of operation are Monday through Friday, 7:30 a.m. to 5 p.m.

A valid driver’s license is required for this position.

Please send resume and cover letter to dhugi@etatechservice.com